Windows: create a battery report

Here you can find out how to create a battery report on your Windows laptop. This helps us at wLw-WhatsApp-Support to diagnose possible problems with your battery.

Here you will find an instruction video and written instructions. Choose the instructions that are easiest for you. As soon as you have created your battery report, forward it to WhatsApp support.

Instruction video:

You can create a battery report by following the steps in the following instruction video:

Subtitles are available in all languages for this video. Press the [cc] button in the video to change the language.

Written instructions:

Follow these instructions to create a battery report from your laptop:

1. Open your laptop and log in
2. Press the key combination: «Windows key + X »
3. Press «Terminal (Administrator)» in the menu»
4. Enter this command in the terminal:
   • powercfg /batteryreport /output „C:\akkubericht.html“
5. Press the Enter button
6. Find the report in the files (on your «hard disc C»).
7. Open this in your browser

Here you can see the maximum charging capacity, the original charging capacity and the charging processes carried out.

Copy the link of the battery report from the search bar and forward it in the WhatsApp support chat.