If Windows 10 still starts
1. switch off the laptop completely.
If a laptop is in sleep mode, a new installation can be started. However, it is much faster if you shut down the device completely (press the start button for 5-10 seconds).
2. switch the laptop on and off again
Switch on the laptop briefly. Hold the power button again as soon as the Windows logo appears. Repeat this process until a message with "Repair mode" appears.
3. reset the PC
A blue screen should now be displayed. Now go to "Advanced options" and select "Reset this PC" (or similar). From here you can then reset your laptop and keep your data, or delete it as well.
If Windows 10 no longer starts
That's what you need:
- Other laptop/PC with active Windows
- USB stick (min. 8GB)
- About half an hour
1. download the Windows Media Creation Tool
On your other PC, search the internet for «Media Creation Tool Windows 10». Make sure that you are on a Microsoft website and only download it there.
2. follow the instructions
You will now be asked to insert a USB stick. All further instructions will be displayed on the screen.
3. start broken laptop with USB stick
Everything should now be ready for a new installation. Insert the USB stick into your broken laptop and go to the so-called «Boot Options».
You can usually call these up by pressing one of the following buttons directly at the start:
- F9 (HP)
- ESC (many others)
You can usually call these up by pressing one of the following buttons directly at the start:
- F9 (HP)
- ESC (many others)
4. perform a new installation
The installation should be self-explanatory. If you encounter problems or have questions, you will quickly find answers on the Internet.
