Determination of requirements
Who would a device help?
A laptop does not necessarily only have to be used for training, but is also used for everyday life.
In this way, a device can not only help the recipient himself, but also case managers and other people who have to carry out administrative work with the recipient.
In this way, a device can not only help the recipient himself, but also case managers and other people who have to carry out administrative work with the recipient.
How can we provide support?
Here it is necessary to clarify which legal bases exist - i.e. where, for example, situational lines could be spoken and where not.
Due to federal differences, there are too many different solutions for us to be able to answer this for you.
Due to federal differences, there are too many different solutions for us to be able to answer this for you.
Does the recipient need further support?
A laptop makes a lot possible, but it would be wrong to assume that such a device can always be operated independently.
If additional regional offers are available, it would certainly be a good idea to inform the recipients of these.
If additional regional offers are available, it would certainly be a good idea to inform the recipients of these.
Administration
Do we want to define a general contact person for wLw?
This is not absolutely necessary, but if the order volume increases, we recommend it.
Who can order laptops?
As a rule, wLw simply issues a general user account. We can also create several accounts if this makes sense.
Due to illness and holidays in particular, we always recommend using a general account that other team members can also access.
Due to illness and holidays in particular, we always recommend using a general account that other team members can also access.
How do we identify our clients?
This question is important for order entry. This is exactly what is required in the «Client identification» field.
The details in this field are also shown on the invoice. It is therefore important that all team members order in the same way if possible so that there is no internal confusion as to who has ordered a device.
The details in this field are also shown on the invoice. It is therefore important that all team members order in the same way if possible so that there is no internal confusion as to who has ordered a device.
Communication
How proactive do we want to be?
Whether the question of laptop requirements is asked in individual conversations or directly at the counter by means of a flyer has a very strong influence on how many laptops are actually needed.
If potential recipients are never asked if they could use a laptop, a lot of potential can be lost.
If potential recipients are never asked if they could use a laptop, a lot of potential can be lost.
Does my team know that wLw exists?
Time and again we find that there is a partnership with us, but not everyone in an organisation knows that laptops can be obtained from us.
It is crucial that a partnership with us is known within the team. Because if not everyone is aware that a cost-effective solution exists, a laptop will be purchased less frequently.
It is crucial that a partnership with us is known within the team. Because if not everyone is aware that a cost-effective solution exists, a laptop will be purchased less frequently.
Does my team know what wLw does?
It is often forgotten that we also provide free support work. You don't even have to participate, but can send the recipients directly to us. refer.
It is not necessary for you to contact us for your recipients. Should it happen, however, we would let you know.
It is not necessary for you to contact us for your recipients. Should it happen, however, we would let you know.
Before the order is placed
For which situations is a device required?
Is a laptop used for general digital participation or, for example, for training? If the latter, the follow-up questions are important.
Does a laptop have to fulfil certain criteria?
For apprentices in particular, it is not uncommon for appliances to have to fulfil certain criteria. We also take official school requirements into account if we are aware of them.
If it is unclear whether requirements exist, the recipient should clarify this.
If it is unclear whether requirements exist, the recipient should clarify this.
Do we have all the documents for the order?
For laptops for everyday use, no further information is required on our part.
In the case of laptops for training courses, we always expect confirmation of training and, optionally, the official school requirements as a PDF or link.
In the case of laptops for training courses, we always expect confirmation of training and, optionally, the official school requirements as a PDF or link.
Does the recipient know that we are sending wLw data?
For data protection reasons, you must inform your recipients that we receive data from them - especially in the case of apprenticeship contracts or other training confirmations.
As a rule, corresponding agreements have already been signed at the time of your intake. If you are unsure, please check again.
As a rule, corresponding agreements have already been signed at the time of your intake. If you are unsure, please check again.
After delivery
Is the laptop being used at all?
Speak directly to the recipient. This is the quickest way to get an answer.
Does everything work with the utilisation?
There is a good chance that a recipient will get in touch if something doesn't work or isn't clear. In most cases, problems are not caused by the device, but by a lack of basic digital knowledge.
Does the recipient need more support?
Especially nowadays, everyday life is extremely difficult with little or no basic digital knowledge. Support or basic training can already help here.
Courses on «Simply better!»
Courses on «Simply better!»
DE_CH 
EN 
FR 
IT