Fundamentals
Scope of guarantee
We speak guarantees for the following areas:
Operational readiness
The operating system installed by us is executable and functions reliably when used properly.
If recipients install their own operating system, our warranty will not apply.
If recipients install their own operating system, our warranty will not apply.
Battery
We guarantee a minimum running time of approx. 60 minutes for normal use. This allows a change of workstation or a short shift. Many of our devices have a much longer running time.
If a recipient would like a better runtime, we will be happy to help them find a suitable model. However, you will have to pay for this yourself.
If a recipient would like a better runtime, we will be happy to help them find a suitable model. However, you will have to pay for this yourself.
Other components
All tested components that pass our quality control tests are also included in the warranty.
Frequently asked questions
Will a device be exchanged if I don't like it?
No
Our mission is to provide basic digital equipment. Practicality takes centre stage.
Our mission is to provide basic digital equipment. Practicality takes centre stage.
Damage occurs shortly after the warranty expires. What now?
We are usually very accommodating, especially if the damage was not caused by a recipient. The best thing to do in these cases is to simply write to us.
A laptop is no longer required. Refund possible?
No
The costs for our organisation have already been incurred. We cannot be held liable if a client's situation changes.
In such cases, we advise you to pass the laptop on to another recipient. If a device is returned to us, no money will be refunded.
The costs for our organisation have already been incurred. We cannot be held liable if a client's situation changes.
In such cases, we advise you to pass the laptop on to another recipient. If a device is returned to us, no money will be refunded.
The requirements of the laptop are not met.
We distinguish between hard and soft requirements. The difference is shown on this page here explained.
If requirements are not met, we always start by checking whether we have received any requirements at all (e.g. official school requirements).
If not, we cannot replace the device. Again, the laptop can be passed on to another recipient.
If so, we will take a close look to see if there has been an error on our part. If we find this to be the case, the device will be replaced free of charge.
DE_CH 
EN 
FR 
IT