{"id":7122,"date":"2026-10-08T12:17:05","date_gmt":"2026-10-08T11:17:05","guid":{"rendered":"https:\/\/wir-lernen-weiter.ch\/"},"modified":"2026-10-09T13:30:19","modified_gmt":"2026-10-09T12:30:19","slug":"support-specialist","status":"publish","type":"ht_kb","link":"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/support-specialist\/","title":{"rendered":"Support Specialist"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>First published: 8 October 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>A small team \u2013 a big impact! \ud83d\udc68\u200d\ud83d\udd27<\/strong><br><br>Every year, our charity provides laptops to thousands of households affected by poverty. This work has long since become too much for volunteers alone to manage. That is why we have an operational team of staff who are passionately committed to ensuring that everyone in Switzerland has access to digital opportunities.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><strong>We need your drive! <\/strong>\ud83e\udef5<br><br>Our support team is currently quite small. We are looking for someone who, with a strong commitment to customer satisfaction and a service-oriented approach, will go the extra mile to provide excellent support to our stakeholders.   <br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcdd About the job itself<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">\u2757 First things first<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd04 <strong>Workload<\/strong>: 40-100%<\/li>\n\n\n\n<li>\u23f0 <strong>Working hours<\/strong>: 37.5 hours per week for 100%<\/li>\n\n\n\n<li>\ud83d\udcb5 <strong>Wage<\/strong>: CHF 5,250 \/ 5,750 x 13 at 100%<\/li>\n\n\n\n<li><strong>\ud83c\udfdd\ufe0f Holidays:<\/strong> 5 weeks<\/li>\n\n\n\n<li>\ud83c\udfe1 <strong>Place of work<\/strong>: Merenschwand \/ Working from home where possible<\/li>\n\n\n\n<li>\ud83d\uddd3\ufe0f <strong>Start:<\/strong> by arrangement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Pay transparency: Because we\u2019re worth it! \ud83d\udcb0<\/strong><br><br>The pay band you are placed in depends on your professional experience and your further training. You can find all the relevant documents <a href=\"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/das-operative-team\/\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udcc3 Your tasks<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">As a Support Specialist, you will be responsible for the following tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83c\udfab Handling enquiries via the ticketing system, email and telephone<\/li>\n\n\n\n<li>\ud83d\udcbb First- and second-level support for laptop recipients<\/li>\n\n\n\n<li>\ud83e\udd1d Point of contact for our partner organisations and social services<\/li>\n\n\n\n<li>\ud83d\udccb Maintaining and updating data and knowledge articles<\/li>\n\n\n\n<li>\u2705 Adherence to quality assurance measures in this area<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><strong>Psst: A chance for promotion! \ud83e\udd2b<br><\/strong><br>Ideally, we will find someone who would like to take on responsibility for the Support division (BV) as well as vocational training in this area in the medium term. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udd0d Requirements profile<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">Mandatory requirements<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic training<\/strong>: EFZ qualification in one of these occupational profiles\n<ul class=\"wp-block-list\">\n<li>Commercial Clerk (EFZ)<\/li>\n\n\n\n<li>ICT Specialist (EFZ)<\/li>\n\n\n\n<li>Customer Service Specialist (EFZ)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Language skills<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>German<\/strong>: at least C1 (written and spoken)<\/li>\n\n\n\n<li><strong>English:<\/strong> at least B2 (language)<\/li>\n\n\n\n<li><strong>French:<\/strong> at least A2 (language)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Sound PC application knowledge<\/strong><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">A great advantage<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Knowledge of how to use support and ticketing tools<\/li>\n\n\n\n<li>Language skills above the minimum required level<\/li>\n\n\n\n<li>In-depth knowledge of PC applications (various operating systems, etc.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Career changers from other sectors are not eligible! <\/strong>\ud83d\ude36\u200d\ud83c\udf2b\ufe0f<br><br>We are clearly looking for someone with a business background, ideally with training in customer service. Working in direct contact with customers requires strong interpersonal skills and a good understanding of customers\u2019 needs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83c\udf81 Benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd0d Final salary transparency<\/li>\n\n\n\n<li>\ud83d\udcdc Clear requirements and clear compensation<\/li>\n\n\n\n<li>\ud83e\udd73 Exciting working environment in a small team<\/li>\n\n\n\n<li>\ud83d\udc8c Work with purpose<\/li>\n\n\n\n<li>\ud83c\udf55 Pizza-Meentig!<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>We know what we have to offer! <\/strong>\ud83d\udcaa<br><br>Our salaries are attractive and fair. Other benefits include, for example, annual pay rises for all staff, as well as increased contributions to the occupational pension scheme when taking on additional responsibilities. You can find more information on this in the documents <a href=\"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/das-operative-team\/\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcee Application procedure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your application will be successful if you provide us with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Who are you and what have you done so far?<\/li>\n\n\n\n<li>Why do you want to work at wLw?<\/li>\n\n\n\n<li>What do you hope to get out of this job?<\/li>\n\n\n\n<li>When would you be available to start, and what would your working hours be?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\"><strong>We\u2019ll let you choose! <\/strong>\ud83d\ude0e<br><br>You could answer these three questions, for example, in a covering letter or an application video.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\"><strong>Documents that are essential<\/strong>:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vocational Qualification Certificates (EFZ)<\/li>\n\n\n\n<li>Curriculum vitae<\/li>\n\n\n\n<li>References<\/li>\n\n\n\n<li>Employment references for the last two years<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We look forward to hearing more from you. As soon as we\u2019ve had a look at your application, we\u2019ll get back to you as soon as possible! \ud83d\udc4b<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:kontakt@wir-lernen-weiter.ch?subject=Bewerbung%20Support%20Specialist\">APPLY NOW<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Erstver\u00f6ffentlichung: 08.10.2026 \ud83d\udcdd Zum Job selbst \u2757 Das Wichtigste zuerst \ud83d\udcc3 Deine Aufgaben Als Support Specialist bist Du zust\u00e4ndig f\u00fcr folgende Arbeiten: \ud83d\udd0d Anforderungsprofil Zwingende Anforderungen Von grossem Vorteil \ud83c\udf81 Benefits \ud83d\udcee Bewerbungsablauf Deine Bewerbung gelingt, wenn wir von Dir Folgendes erfahren: Zwingend ben\u00f6tigte Unterlagen: Wir freuen uns darauf, mehr von Dir zu h\u00f6ren. Sobald&hellip;<\/p>","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"iawp_total_views":67,"footnotes":""},"ht-kb-category":[93],"ht-kb-tag":[],"class_list":["post-7122","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-offene-stellen"],"_links":{"self":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/7122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/comments?post=7122"}],"version-history":[{"count":7,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/7122\/revisions"}],"predecessor-version":[{"id":7138,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/7122\/revisions\/7138"}],"wp:attachment":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/media?parent=7122"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-category?post=7122"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=7122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}