{"id":3125,"date":"2022-07-14T06:44:50","date_gmt":"2022-07-14T05:44:50","guid":{"rendered":"https:\/\/wir-lernen-weiter.ch\/?post_type=ht_kb&p=3125"},"modified":"2026-04-13T21:29:01","modified_gmt":"2026-04-13T20:29:01","slug":"garantie","status":"publish","type":"ht_kb","link":"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/garantie\/","title":{"rendered":"Warranty"},"content":{"rendered":"

\ud83e\uddd1\ud83c\udffc\u200d\ud83d\udd27 No compromises here either! <\/strong>

It is important to us that joy and not frustration is distributed with our equipment. In addition to our Quality control <\/a>we therefore give a small guarantee.<\/p>\n\n\n\n

\n\n\n\n

Fundamentals<\/h4>\n\n\n\n

Guarantee window<\/strong>

The warranty on our devices is three months from the date of dispatch.<\/strong> This does not include damage caused by the recipients themselves (e.g. falling or water damage).
<\/p>\n\n\n\n

\u26a0\ufe0f Defects \/ damage must be reported to us immediately<\/strong>!

The easiest and quickest way to do this is via our free Whatsapp support -> +41 56 521 30 49<\/p>\n\n\n\n

<\/p>\n\n\n\n

\n\n\n\n

Scope of guarantee<\/h4>\n\n\n\n

We speak guarantees for the following areas:<\/p>\n\n\n\n

Operational readiness<\/span><\/div>
The operating system installed by us is executable and functions reliably when used properly.

If recipients install their own operating system, our warranty will not apply.<\/div><\/div><\/div>
Battery<\/span><\/div>
We guarantee a minimum running time of approx. 60 minutes for normal use. This allows a change of workstation or a short shift. Many of our devices have a much longer running time.

If a recipient would like a better runtime, we will be happy to help them find a suitable model. However, you will have to pay for this yourself.<\/div><\/div><\/div>
Other components<\/span><\/div>
All tested components that pass our quality control tests are also included in the warranty.<\/div><\/div><\/div><\/div>\n\n\n\n
\n\n\n\n

Frequently asked questions<\/h4>\n\n\n\n
Will a device be exchanged if I don't like it?<\/span><\/div>
No
<\/strong>
Our mission is to provide basic digital equipment. Practicality takes centre stage.<\/div><\/div><\/div>
Damage occurs shortly after the warranty expires. What now?<\/span><\/div>
We are usually very accommodating, especially if the damage was not caused by a recipient. The best thing to do in these cases is to simply write to us.<\/div><\/div><\/div>
A laptop is no longer required. Refund possible?<\/span><\/div>
No<\/strong>

The costs for our organisation have already been incurred. We cannot be held liable if a client's situation changes.

In such cases, we advise you to pass the laptop on to another recipient. If a device is returned to us, no money will be refunded.<\/div><\/div><\/div>
The requirements of the laptop are not met. <\/span><\/div>

We distinguish between hard and soft requirements. The difference is shown on this page here<\/a> <\/strong>explained.

If requirements are not met, we always start by checking whether we have received any requirements at all (e.g. official school requirements).

If not, we cannot replace the device. Again, the laptop can be passed on to another recipient.

If so, we will take a close look to see if there has been an error on our part. If we find this to be the case, the device will be replaced free of charge. <\/div><\/div><\/div><\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Grundlegendes Garantieumfang F\u00fcr folgende Bereiche sprechen wir Garantien: H\u00e4ufige Fragen<\/p>","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"iawp_total_views":5,"footnotes":""},"ht-kb-category":[58],"ht-kb-tag":[],"class_list":["post-3125","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zu-den-laptops"],"_links":{"self":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/3125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/comments?post=3125"}],"version-history":[{"count":0,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/3125\/revisions"}],"wp:attachment":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/media?parent=3125"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-category?post=3125"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=3125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}