{"id":2944,"date":"2022-07-05T09:48:03","date_gmt":"2022-07-05T08:48:03","guid":{"rendered":"https:\/\/wir-lernen-weiter.ch\/?post_type=ht_kb&#038;p=2944"},"modified":"2026-04-13T21:01:13","modified_gmt":"2026-04-13T20:01:13","slug":"laptops-bestellen","status":"publish","type":"ht_kb","link":"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/laptops-bestellen\/","title":{"rendered":"Order laptops"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Via the Partner Service Desk, our <a href=\"https:\/\/wir-lernen-weiter.ch\/en\/partnerschaften\/\" data-type=\"page\" data-id=\"2339\">Partners<\/a> Place laptop orders. Here we explain how easy it is.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Enter orders\" width=\"800\" height=\"600\" src=\"https:\/\/www.youtube.com\/embed\/r2iAQ94PMOA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If the video is not displayed correctly, you can also watch this video directly on \u00abYouTube\u00bb. To do this, click on the button of the same name in the video area (usually at the bottom right).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"id-2Laptopsbestellen-1.LoginaufdemPartner-ServiceDesk\"><strong>1. login on the partner service desk<\/strong><\/h4>\n\n\n\n<p><strong><a href=\"http:\/\/servicedesk.wir-lernen-weiter.ch\/\" data-type=\"link\" data-id=\"http:\/\/servicedesk.wir-lernen-weiter.ch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Here<\/a><\/strong>\u00a0you will find the Partner Service Desk. On this page you must log in with the access data provided. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"732\" height=\"561\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image.png\" alt=\"\" class=\"wp-image-3249\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image.png 732w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-300x230.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-50x38.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-16x12.png 16w\" sizes=\"(max-width: 732px) 100vw, 732px\" \/><figcaption class=\"wp-element-caption\">Service Desk login screen<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If you no longer have the access data, simply write to us quickly at <a href=\"mailto:kontakt@wir-lernen-weiter.ch?subject=Zugangsdaten\"><strong>kontakt@wir-lernen-weiter.ch<\/strong><\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"id-2Laptopsbestellen-2.ErfasseneinerLaptopbestellung\"><strong>2. entering a laptop order<\/strong><\/h4>\n\n\n\n<p>As soon as you have logged in, the screen should look like the following picture.<\/p>\n\n\n\n<p>To create an enquiry, select the \u201eOrder laptop\u201c button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1024x485.png\" alt=\"\" class=\"wp-image-3726\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1024x485.png 1024w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-300x142.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-768x363.png 768w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-50x24.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-18x9.png 18w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1200x568.png 1200w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1320x625.png 1320w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image.png 1473w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Partner Service Desk of wLw<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. fill in the form<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-1024x536.png\" alt=\"\" class=\"wp-image-3727\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-1024x536.png 1024w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-300x157.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-768x402.png 768w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-50x26.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-1536x804.png 1536w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-18x9.png 18w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-1200x628.png 1200w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1-1320x691.png 1320w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-1.png 1910w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Laptop Order Form<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-ht-blocks-accordion wp-block-hb-accordion\"><div class=\"wp-block-hb-accordion__section\" data-ht-blocks-accordion-block-state=\"closed\"><div class=\"wp-block-hb-accordion__title\"><span>Client identification<\/span><\/div><div class=\"wp-block-hb-accordion__content\"><div class=\"wp-block-hb-accordion__contentwrap\">A clear client identification is required here, for example a dossier number or an abbreviation of the recipient's name. This information is also shown on the parcel and the invoice.<br><\/div><\/div><\/div><div class=\"wp-block-hb-accordion__section\" data-ht-blocks-accordion-block-state=\"closed\"><div class=\"wp-block-hb-accordion__title\"><span>Shipping<\/span><\/div><div class=\"wp-block-hb-accordion__content\"><div class=\"wp-block-hb-accordion__contentwrap\">This field is used to control where the laptop is sent.<br><br><strong>\"Direct to Partner\"<\/strong>The devices will be delivered directly to your specified location. No further details are required.<br><br><strong>\"To another place\"<\/strong>For example, directly to a private individual. A shipping surcharge of CHF 15.- per unit will be charged for this.<br><br>If \u00abTo other location\u00bb is selected, further address lines will appear, which can be freely filled in.<br><br><strong>ATTENTION<\/strong>When delivering to other locations, a name must be given that is also on a letterbox or doorbell (e.g. the name of a carer in the case of accommodation). If this is not sent, it is highly likely that the consignment will not be delivered - and delivery will be delayed!<\/div><\/div><\/div><div class=\"wp-block-hb-accordion__section\" data-ht-blocks-accordion-block-state=\"closed\"><div class=\"wp-block-hb-accordion__title\"><span>Laptop for apprenticeship or tertiary education\u00a0<\/span><\/div><div class=\"wp-block-hb-accordion__content\"><div class=\"wp-block-hb-accordion__contentwrap\">This field is used to control which type of laptop we provide. You can choose between \u00abyes\u00bb and \u00abno\u00bb.<br><br>We offer laptops with Windows 11 for apprentices, students and pupils from the 10th school year onwards. The contribution towards expenses remains exactly the same.<br><br>If a device is required for training, we need an apprenticeship contract or another document confirming the training. <br><br><strong>ATTENTION: <\/strong>Specific requirements must also be uploaded here. If there are none, it is better to ask the recipient again first!<\/div><\/div><\/div><div class=\"wp-block-hb-accordion__section\" data-ht-blocks-accordion-block-state=\"closed\"><div class=\"wp-block-hb-accordion__title\"><span>Additional information<\/span><\/div><div class=\"wp-block-hb-accordion__content\"><div class=\"wp-block-hb-accordion__contentwrap\">If you would like to send us a final message, you can use this field here. It can of course also be left blank or filled with kind words for our organisation.<\/div><\/div><\/div><\/div>\n\n\n\n<p>As soon as everything is filled in, you can close the form by clicking on <strong>\"Create\"<\/strong> Submit. Once the form has been sent, the enquiry is recorded in our system.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. order confirmation<\/h4>\n\n\n\n<p>After the form has been submitted, the screen will look different (see following image). In addition, a confirmation e-mail will be sent to your user's e-mail address shortly after the form has been sent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"433\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-1024x433.png\" alt=\"\" class=\"wp-image-3728\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-1024x433.png 1024w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-300x127.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-768x325.png 768w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-50x21.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-1536x650.png 1536w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-18x8.png 18w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-1200x508.png 1200w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2-1320x559.png 1320w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/12\/image-2.png 1888w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Overview of a completed order<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If you notice an error after placing your order, please write to us as soon as possible. You can simply reply to our mails or write something in the comment field of the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-primary-color has-text-color\" id=\"id-2Laptopsbestellen-3.StatusderBestellungenansehen\">5. view the status of orders<\/h4>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">It is generally not necessary for you to actively check your orders. We send an e-mail for each step of the process.<\/p>\n\n\n\n<p>To view the status of your orders, click on the \u00ab<strong>Enquiries<\/strong>\u00ab. Then select \u00ab<strong>All\/My requests<\/strong>\u00bb from.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-1024x425.png\" alt=\"\" class=\"wp-image-3254\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-1024x425.png 1024w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-300x125.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-768x319.png 768w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-50x21.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-18x7.png 18w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-1200x498.png 1200w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4-1320x548.png 1320w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-4.png 1476w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Overview of all orders<\/figcaption><\/figure>\n\n\n\n<p>On the following page you will see all orders that have been created with your user. Simply click on the relevant order to get more information.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-1024x522.png\" alt=\"\" class=\"wp-image-3255\" srcset=\"https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-1024x522.png 1024w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-300x153.png 300w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-768x391.png 768w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-50x25.png 50w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-1536x783.png 1536w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-18x9.png 18w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-1200x611.png 1200w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5-1320x673.png 1320w, https:\/\/wir-lernen-weiter.ch\/wp-content\/uploads\/2022\/07\/image-5.png 1892w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Overview of orders placed<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If you are looking for information on orders that have already been completed and invoiced, select the additional option \u00abClosed enquiries\u00bb under \u00abOpen enquiries\u00bb.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Questions or problems?<\/strong>\u00a0<br><br>Simply write an email to \u00a0<a href=\"mailto:kontakt@wir-lernen-weiter.ch?subject?=Bestellabwicklungsfrage\" data-type=\"mailto\" data-id=\"mailto:kontakt@wir-lernen-weiter.ch?subject?=Bestellabwicklungsfrage\"><strong>kontakt@wir-lernen-weiter.ch<\/strong><\/a> or call us quickly -&gt; +41 56 521 30 49<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Login auf dem Partner-Service Desk Hier\u00a0findet Ihr den Partner-Service Desk. Auf dieser Seite m\u00fcsst Ihr Euch mit den mitgeteilten Zugangsdaten anmelden. 2. Erfassen einer Laptopbestellung Sobald Ihr Euch angemeldet habt, sollte der Bildschirm so aussehen, wie auf dem folgenden Bild. Um eine Anfrage zu erstellen, w\u00e4hlen Sie die Schaltfl\u00e4che \u201eLaptop bestellen\u201c aus. 3. Formular&hellip;<\/p>","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"iawp_total_views":12,"footnotes":""},"ht-kb-category":[47],"ht-kb-tag":[],"class_list":["post-2944","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-partnerschaften"],"_links":{"self":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/2944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/comments?post=2944"}],"version-history":[{"count":0,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/2944\/revisions"}],"wp:attachment":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/media?parent=2944"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-category?post=2944"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=2944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}