{"id":2867,"date":"2022-07-05T08:23:51","date_gmt":"2022-07-05T07:23:51","guid":{"rendered":"https:\/\/wir-lernen-weiter.ch\/?post_type=ht_kb&p=2867"},"modified":"2026-04-14T11:55:58","modified_gmt":"2026-04-14T10:55:58","slug":"passwort-vergessen-wird-nicht-erkannt","status":"publish","type":"ht_kb","link":"https:\/\/wir-lernen-weiter.ch\/en\/knowledge-base\/passwort-vergessen-wird-nicht-erkannt\/","title":{"rendered":"Password forgotten \/ not recognised"},"content":{"rendered":"

There are various ways to reset the password. Use the corresponding instructions to get there quickly \ud83d\ude42<\/p>\n\n\n\n

Zorin laptops since June 2024<\/h2>\n\n\n\n

<\/p>\n\n\n\n

Since June 2024 you can reset the password via the wLw-Repair Helper. Click on the following link to access the current instructions: wLw-Repair Helper<\/strong><\/a><\/p>\n\n\n\n

\n\n\n\n

Zorin laptops before June 2024 <\/h2>\n\n\n\n

If you know your password<\/strong><\/h4>\n\n\n\n

Do you remember which keyboard layout you selected? It is probably not currently \"German (Switzerland)<\/strong>\", but for example simply \"German<\/strong>\u00ab.<\/p>\n\n\n\n

Even though the difference may seem small, it has a massive impact on your keyboard. For example, the \"@<\/strong>On a German keyboard, the \"-\" sign is on the Q key, but in Switzerland it is on the 2nd key.<\/p>\n\n\n\n

So if you still know your password exactly, proceed as follows:<\/p>\n\n\n\n

    \n
  1. Write down the password.<\/li>\n\n\n\n
  2. Look where you can find all the characters (for example on Wikipedia<\/a>)<\/li>\n\n\n\n
  3. Try to log in<\/li>\n<\/ol>\n\n\n\n

    Important:<\/strong> Now immediately change the keyboard layout (Instructions<\/a>)<\/p>\n\n\n\n

    If you don't remember your password<\/strong><\/h4>\n\n\n\n

    To reset the password, the laptop must be started in safe mode.<\/p>\n\n\n\n

      \n
    1. Shut down the laptop<\/li>\n\n\n\n
    2. Switch it on again and press the ESC<\/code> buttons several times in quick succession as soon as the manufacturer logo disappears.<\/li>\n\n\n\n
    3. A menu should now be displayed. Select there Advanced options for Zorin<\/code> off.<\/li>\n\n\n\n
    4. Now a new menu appears. Select the top entry here, which is set to (recovery mode)<\/code> ends.<\/li>\n\n\n\n
    5. Again, a new menu appears. Select the entry root Switch to the root command line (shell)<\/code> off.<\/li>\n\n\n\n
    6. Confirm again with Enter<\/code>.<\/li>\n<\/ol>\n\n\n\n

      Now you should be able to enter other things. You can set a new password with the following command:<\/p>\n\n\n\n

      passwd user<\/code><\/pre>\n\n\n\n
      If you have entered your own user name, you have to enter user<\/code> with the set name.<\/p>\n\n\n\n
      Now you can enter a new password and confirm it. <\/p>\n\n\n\n
      Select a password without special characters and without the letters y and z. In Safe Mode, the keyboard layout is different.<\/p>\n\n\n\n
      ATTENTION: <\/strong>No characters will be visible on the screen, even if you press something. Simply enter the new password and confirm with Enter. After that you have to enter the password again and press Enter again. After that you should get a message that the password has been changed successfully.<\/p>\n\n\n\n
      As soon as this has worked, you can use the command reboot<\/code> restart the laptop. Now you should be able to log in with the new password.<\/p>\n\n\n\n
      In case you don't remember your username<\/strong><\/h4>\n\n\n\n
      If you don't remember the user name, enter the following command:<\/p>\n\n\n\n
      ls \/home<\/code><\/pre>\n\n\n\n
      Now something should be displayed. This is your username \ud83d\ude42<\/p>","protected":false},"excerpt":{"rendered":"
      Zorin laptops since June 2024 Zorin laptops before June 2024 If you know your password Do you remember which keyboard layout you selected? It is probably not currently \"German (Switzerland)\", but simply \"German\", for example. Even if the difference may seem small, this has a massive impact on your keyboard. For example, there is...<\/p>","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"iawp_total_views":5,"footnotes":""},"ht-kb-category":[62],"ht-kb-tag":[],"class_list":["post-2867","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zorin-os"],"_links":{"self":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/2867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/comments?post=2867"}],"version-history":[{"count":11,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/2867\/revisions"}],"predecessor-version":[{"id":5499,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb\/2867\/revisions\/5499"}],"wp:attachment":[{"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/media?parent=2867"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-category?post=2867"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wir-lernen-weiter.ch\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=2867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}