Implementation tips

On this page you will find some conceptual questions that can help you with the structured introduction of wLw cooperation.

Who needs a device?

Our answer
Ask yourself the following questions:

  • Who is already entitled to a device according to current legislation?
  • Who would be helped by a device to find their way back into the labour market more quickly? (e.g. with the possibility to write applications and look for jobs at home)
  • Who could be better integrated into Switzerland through a device? (e.g. through online German courses)
  • Which families could we help to prevent poverty? (By ensuring adequate IT equipment)
  • What would be a possible prioritisation? (e.g. apprenticeship seekers before job seekers, etc.)

It is quite possible that your cantonal legislation cannot grant support for IT equipment to certain groups of people mentioned above. However, it is up to you to decide how far your support goes.

Often it is not very clear who really needs a device. Our experience shows that it strongly depends on the region how individual groups of people can be supported. What is certain is that with a partnership with wLw, the acquisition costs are significantly lower than with a new device.

Do we even know who owns IT equipment at home?

Our answer
In most cases, this will not be quite so clear. This can be found out quickly in counselling talks. However, one can also become more proactive with the following means:

  • Newsletter (by post or mail)
  • Flyer at the reception
  • Linking of the offer on the website

An example of a flyer can be found below:

Ultimately, you know your internal processes best. If you need further material from us, please contact us directly.

How should we charge the expense contributions?

Our answer
We recommend that the CHF 150.- per device be settled via situational services, where this is possible. The amount probably does not make a big difference for you as an organisation, but perhaps for the person who has to turn over every centime twice.

In these matters, however, you are not bound by any of our guidelines. You can pay the full amount yourself or pass it on in full. One possible approach is that a small part of the costs is borne by the recipient (e.g. 1/3 = CHF 50.-). Of course, you can also consider whether you want to link the assumption of costs to certain conditions with the recipients - this is up to you.

We issue one invoice for each contractual partner. This means that if you work with different sub-organisations, you are in charge of splitting the invoice. To make this as simple as possible, the field "internal reference" can be used.

How do we organise the corresponding processes?

Our answer
Device requests are recorded on your part. You can find out how to create a request in our:

Ensure the following:

  • All employees are informed about the internal process.
  • All enquirers have read and understood the instructions.
  • All requesters have the necessary login information:
    • Link to the Partner Service Desk
    • Mail address / username
    • Password

Our tip: Create responsibilities in your organisation. For example, it makes sense that only one person creates requests with us.

Process in small organisation

With such an approach, you ensure that the requests are created uniformly. By default, we issue one user account for organisations.

Larger organisations

If the department responsible for equipment enquiries should be larger, the following structure can be set up.

Process in large organisation

The same account can be used even if several persons are responsible for recording enquiries.

If personalised accounts would be necessary, please contact us. This procedure only makes sense if, for example, different sub-organisations need to create requests.

How do we ensure support?

Our answer
We have a large selection of support documents ourselves. So you are welcome to simply refer to this page here if someone has questions about how to use the devices:

A link and QR code to this page is included on every device we send out.

How do we ensure clean development?

Our answer
It is likely that your organisation already has quality assurance processes in place with external parties. If this is not the case, you can plan, implement, check and improve a given service or process, for example, with a so-called PDCA cycle. On the graphic below you will find the phase sequence, as well as possible questions that you can ask yourself in connection with our partnership.

PDCA cycle

The cyclicality is of course up to you. We recommend that such a process is run at least once every six months. For our part, we will also occasionally ask how satisfied you are with our cooperation.

Further questions or uncertainties?

You are welcome to contact us. Please contact us directly - we will be happy to help:

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